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Terms of Supply

These Terms of Supply are effective from: 8th November 2023

  • These Terms of Supply (together with our Privacy Policy and Website Terms & Conditions) will apply to any agreement between us for the provision to you of any online training courses on our website stem4.org.uk.
  • Please review them all carefully and make sure that you understand them before booking any of our online courses.
  • Please note that before you make a booking you will be asked to agree to these Terms of Supply. If you refuse to agree to any of these Terms of Supply, you will not be able to book or use any courses on our website.
  1. Information about us
  • stem4.org.uk is owned and operated by stem4 (otherwise referred to as “we”, “our” or “us”).
  • Our contact details:
    • Email: enquiries@stem4.org.uk
    • Office address: 51 St George’s Road, Wimbledon, London, SW19 4EA, United Kingdom.
    • Registered Charity No: 1144506 England and Wales
  1. Our courses
  • The copyright and all other intellectual property rights in our courses, the content of them and associated materials is owned solely by stem4 and you may not copy or reproduce any part of them unless you have obtained a licence in writing from them at:-
    • 51 St George’s Road, Wimbledon, SW19 4EA, United Kingdom.
  • We only supply and distribute the courses for internal use by you and you agree not to use them or permit them to be used for any resale purposes
  1. Use of our website
  • Your use of our website is governed by our Website Terms and Conditions. Please take the time to read this document, as it includes important Terms and Conditions which apply to you and our Agreement.
  1. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms and conditions which apply to you.

  • Both you and we must comply with all applicable requirements of the Data Protection Laws as stated in the UK GDPR legislation.
  • For the purpose of this agreement, you agree to our processing of the personal data you provide in accordance with our Privacy Policy. You warrant that any data you provide will be accurate.
  • We warrant to act, at all material times, in accordance with the Data Protection Laws. We further warrant:
    • to process personal data only for the permitted purpose which is for the provision of online training and reporting via our website and Learning Management System;
    • not to disclose or allow access to the shared personal data to anyone other than you or us;
    • that all shared personal data is accurate, up to date and has at all times been collected, processed, stored and transferred in accordance with all applicable laws;
    • that all data subjects have been provided with sufficient information to enable fair, transparent and lawful processing and that you have all relevant permissions and consents to share the personal data with us; 
    • that the shared personal data is transferred in a secure manner using appropriate technical and organisational security measures that comply with the obligations of each data controller under Data Protection Laws including but not limited to UK GDPR Arts 45, 46, 49 and recitals;
    • to keep all notices and records up to date and accurate;
    • to notify promptly (and in any event within 10 business days) when you become aware of:
      • any change of circumstance which will, or may, or is alleged to impact on the lawfulness of the processing of the shared personal data;
      • any change in consent or other requests in respect of the shared personal data;
      • any inaccuracies in shared personal data;
      • any complaints in respect of the shared personal data;
      • any personal data breach including notification of the Data Protection Supervisory Authority and or data subjects impacting or relating to any shared personal data.
  • You warrant that you have read and agreed to our Privacy Policy and that you consent to our processing your data on this basis and that you further understand your rights and obligations under the Privacy Policy pursuant to the UK GDPR
  1. Our agreement
  • You confirm that you have sufficient authority to bind any business on whose behalf you use our site to book for any courses
  • These Terms of Supply together with the Privacy Policy and Website Terms and Conditions will apply to any online courses that stem4 provides to you. 
  • You acknowledge and agree that in entering into this Agreement you do not rely on any statement, representation, or warranty (even if made innocently or negligently) that is not set out in these Terms and Conditions or any document expressly referred to in them or our Privacy Policy and Website Terms and Conditions
  • You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement
  1. Our right to modify these terms of supply
  • We review and may modify these Terms of Supply from time to time. Please see above to see when these Terms of Supply were last updated
  • Every time you order courses from us, the Terms of Supply in effect at the time of your order will be the ones applicable to the Agreement between you and us
  • We review and may vary these Terms of Supply as they are applicable to your order from time to time to reflect changes in regulatory requirements and relevant laws in which case we will notify you accordingly
  1. Delivery of our courses

All of our courses are electronic courses and login details for access to them will be provided in accordance with the confirmation email. Occasionally, our delivery to you may be affected by an event outside of our control.

Delivery of an order shall be completed when we provide you with webinar login details to the email address you gave us.

Please be aware that all stem4 online training courses will be recorded and the webinar recordings may be made available on our website for access by registered users after the event. The availability period of the recordings will be specified by stem4.  

8. Liability

  • Nothing in these Terms of Supply limits or excludes our liability for:
    • death or personal injury caused by our negligence;
    • fraud or fraudulent misrepresentation
  • Subject to the sentence above in this section, we will under no circumstances whatever be liable to you, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:
    • loss or corruption of data, information or software;
    • loss of business opportunity;
    • loss of data
    • loss of goodwill
    • wasted management or office time; or
    • any indirect or consequential loss
  • To the extent permitted by law, we hereby expressly exclude:
    • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
    • any liability for loss or damage incurred by any user in connection with the use, inability to use, or results of the use of our websites, any websites linked to them and any material posted on them;
    • any liability for any bugs or faults in our systems or tools;
  • Except as expressly stated in these Terms of Supply, we do not give any representation, warranties or undertakings in relation to the courses. Any representation, condition or warranty which might be implied or incorporated into these Terms of Supply by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the courses are suitable for your purposes or the purposes of any learner who is intending to do a course

9. Events outside our control

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Agreement that is caused by an Event Outside Our \Control. An Event Outside Our Control is defined below in clause 2 of this section
  • An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or third party online cloud computing platforms
  • If an Event Outside Our Control takes place that affects the performance of our obligations to you:
    • we will contact you as soon as reasonably possible to notify you; and
    • our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Courses to you, we will arrange a new delivery date with you after the Event Outside Our Control is over
  • You may cancel an order affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us at enquiries@stem4.org.uk.

10. Communications between us

  • When we refer, in these Terms of Supply, to “in writing”, this will include email
  • In relation to notices and communications:
    • Any notice or other communication given by you to us, or by us to you, under or in connection with the Agreement shall be delivered electronically.
    • A notice or other communication shall be deemed to have been received if delivered electronically to the email address supplied by you to us;
    • In proving the service of any notice, it will be sufficient to prove in the case of an email, that such email was sent to the specified relevant email address of the addressee;
    • The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

12. Other important terms and conditions

  • We may transfer our rights and obligations under this Agreement to another organisation, but this will not affect your rights or our obligations set out under these Terms of Supply.
  • You may only transfer your rights or your obligations under these Terms of Supply to another person if we agree to this in writing.
  • This Agreement is between you and us. No other person shall have any rights to enforce any of the Terms of Supply contained in it, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
  • Each of the paragraphs of these Terms of Supply operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in electronic format, and that will not mean that we will automatically waive any later default by you.
  • Any dispute or claim arising out of this Agreement or in connection with it or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement) shall be governed by and construed in accordance with the law of England.
  • We both irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with this Agreement or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement).

The following clauses only apply if you are an Individual consumer:

13. Your right to cancel

  • You have a legal right to cancel an Agreement under the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013 during the period of 14 days after the date you receive a Confirmation Email from us. This means that during this period if you change your mind or decide for any other reason that you do not want a Course, you can advise us of your decision to cancel the Agreement. Information and advice about your legal right to cancel the Agreement is available from your local Citizens’ Advice Bureau or Trading Standards office
  • To cancel an Agreement in accordance with your legal right to do so, you just need to email us (enquiries@stem4.org.uk) and tell us that you have decided to cancel. Please set out full details of your order to allow us to confirm the identity of it. Your cancellation will take effect from the date on which we receive your email

14. Your consumer right of return and refund

  • We are under a legal duty to supply courses that are in conformity with this Agreement. As a consumer, you have legal rights in relation to courses that are defective or not as described. These legal rights are not affected by your right to cancel or other rights contained in this Agreement

15. Your implied rights

  • We do not in any way exclude or limit our liability for any breach of the terms and conditions which are implied by under the Consumer Rights Act 2015 (including with regard to digital content corresponding with description, fitness for purpose and being of satisfactory quality) and your rights under that Act.