Terms of Supply

These Terms and Supply are effective from: 6th September 2024

These Terms of Supply, along with our Privacy Policy and Terms & Conditions, form the basis of any agreement between us for the provision of training courses. Please review these documents carefully to ensure you understand them before booking any of our training courses. You must agree to these Terms of Supply before making a booking. Refusal to accept these terms will prevent you from booking or accessing our training courses.

1. About Us

  • stem4.org.uk is owned and operated by stem4 (referred to as “we”, “our”, or “us”).
  • Our Contact Details:

Email: training@stem4.co.uk

Office Address:** 51 St George’s Road, Wimbledon, London, SW19 4EA, United Kingdom

Registered Charity No:** 1144506 (England and Wales)

2. Our Courses

All copyrights and intellectual property rights for our courses and their associated materials are solely owned by stem4. You are not permitted to copy, record, or reproduce any part of our courses or materials without obtaining written permission from stem4 at:

51 St George’s Road, Wimbledon, SW19 4EA, United Kingdom

Courses are intended for personal use by the individual account holder only. You, as the Authorised User, agree not to share or disclose your login credentials with others or allow the course materials to be used for resale purposes.

3. Use of Our Website

Your use of our website is governed by our Website Terms and Conditions. Please take the time to read this document, as it contains important terms and conditions that apply to you and our Agreement.

4. How We Use Your Personal Information

We use your personal information according to our Privacy Policy. Please read our Privacy Policy, as it includes important terms and conditions. Both you and we must comply with all applicable requirements of the Data Protection Laws as stated in the UK GDPR legislation. You warrant that any data you provide will be accurate, and we warrant to process your data in accordance with these laws. If you have read and agree to our Privacy Policy, you consent to our processing your data and understand your rights and obligations under the Privacy Policy.

5. Our Agreement

You confirm that you have sufficient authority to bind any business on whose behalf you use our site to book and pay for courses. These Terms of Supply, together with our Privacy Policy and Website Terms and Conditions, apply to any training courses stem4 provides to you. You acknowledge that entering this Agreement means you do not rely on any statement, representation, or warranty that is not set out in these Terms and Conditions, or any document expressly referred to within them.

6. Our Right to Modify These Terms of Supply

We review and may modify these Terms of Supply periodically. The Terms of Supply applicable at the time of your order will govern your agreement with us. Any changes reflecting updates in regulatory requirements and relevant laws will be communicated to you.

7. Delivery of Our Courses

stem4 offers training through multiple channels and formats, including on-demand e-Learning, webinar-based instructor-led sessions, and classroom training.

8. Price of Courses and Other Fees

The pricing for each course is available on the stem4 Training website. Prices may vary but changes will not affect any order you have already placed. The price of a course excludes VAT as we are a charity and are not VAT registered.

9. How to Pay

You can pay for courses by PayPal or credit/debit cards. Payment for the courses and any applicable payment processing fees are made in advance.

10. Liability

Nothing in these Terms of Supply limits or excludes our liability for:

– Death or personal injury caused by our negligence;

– Fraud or fraudulent misrepresentation.

Subject to this, we will not be liable for loss or corruption of data, information or software, business opportunity, goodwill, management time, or any indirect or consequential loss. Our total liability, in any event, will not exceed the price of the courses.

11. Events Outside Our Control

We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under an Agreement caused by an event outside our control. An event outside our control includes any act or event beyond our reasonable control such as strikes, civil commotion, war, natural disasters, or failure of telecommunications networks.

If such an event occurs, we will notify you as soon as possible, and our obligations will be suspended for the duration of the event. You may request to cancel an order affected by an event outside our control that continues for more than 30 days by contacting us at training@stem4.org.uk.

12. Communications Between Us

In these Terms of Supply, “in writing” includes email. Notices and communications must be delivered personally, sent by pre-paid first-class post, or email. Notices will be deemed received based on delivery method:

– Personal delivery: When left at our registered office.

– Post: At 9:00 am on the second business day after posting.

– Email: One business day after transmission.

This clause does not apply to service of any legal proceedings.

13. Other Important Terms and Conditions

We may transfer our rights and obligations under this Agreement to another organisation. You may not transfer your rights or obligations. This Agreement is between you and us; no other person has rights to enforce any of these terms.

Each paragraph operates separately. If any court or authority finds any paragraph unlawful or unenforceable, the remaining paragraphs remain in full force and effect.

If we fail to enforce our rights or delay doing so, it will not mean we waive those rights. Any waiver must be in writing.

Any dispute arising from this Agreement shall be governed by and construed in accordance with the law of England and Wales. We both agree that the courts of England and Wales will have exclusive jurisdiction.

14. Your Right to Cancel (If You Are an Individual Consumer)

You have a legal right to cancel an Agreement under the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of purchasing the course, provided you have not attended the training and have not accessed the course content. To request a refund, email us at training@stem4.org.uk and we will consider the application. Include relevant details of your order for verification. If a cancellation request is made after the 14-day period, or if you paid for the course but did not attend, you will not be eligible for a refund.

15. Your Consumer Right of Return and Refund

We are legally obliged to provide courses in conformity with this Agreement. Your legal rights are not affected by your right to cancel. If you are dissatisfied, contact us at training@stem4.org.uk for review. As a small charity, we value feedback and may under exceptional circumstances offer course credit or a partial refund in good faith.

16. Your Implied Rights

We do not exclude or limit our liability for any breach of terms implied by the Consumer Rights Act 2015.